Cancellation Policy

All visit edits/cancellations are done through the user dashboard.

If a single or Domestina Club visit must be cancelled:

  • A single visit can be cancelled without penalties up to 48 hours before 00:00 on the date of the visit.
  • If a visit must be cancelled less than 48 hours before 00:00 on the date of the visit, a cancellation fee of £15 will be charged.
  • Visit cancellations after 19:00 on the day before the visit are not possible. Regardless of whether the client can use the service or not, it will be charged in full.

If a subscription visit must be cancelled:

  • Clients get one free event cancellation once they start a new subscription. They get one more cancellation for every 4 passed visits, and can accumulate up to 3 free cancellations.
  • In case the client has reached the limit of the free visit cancellations or there are less than 2 days before the date of the visit, a cancellation fee of £15 will be charged.
  • Visit cancellations after 19:00 on the day before the visit are not possible. Regardless of whether the client can use the service or not, it will be charged in full.

In case of early cancellation of your membership in Domestina club:

  • In order to cancel the membership in Domestina club, the user is obligated to pay in full all membership fees until end of the one year period.
  • All preferential terms which were given to the user as a member are voided on the day of the cancellation.
  • In case of re-entry into the Domestina club, all unused but paid months from the previous membership are not deducted and the period of the new membership is again one year.

In case of a payment failure for one of your visits:

  • You will be notified by email, what is the reason for the payment failure.
  • Our system will try to charge your card every day until you cancel the visit or the amount for the visit is successfully charged.
If the amount for the visit can't be charged before 5pm on the day prior to the visit, your visit will be cancelled and all the fees coming from this cancellation will be applied.